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Shipping Order Payment FAQs
SHIPPING
You can check the status of your order at any time by logging into your account. Or use this link below to search by order number and email address.
Please allow 24-48 hours for our warehouse to process your order. Once processed and shipped, orders usually arrive within 2-5 business days. Orders are shipped via USPS and tracking information will include an estimated delivery date.
Note orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may take additional time.
Shipping addresses can only be changed on orders that have not yet shipped. If your order hasn’t shipped, please get in touch with Shop.Support@Boiron.com to request an update to your address.
Please contact us at Support@Boiron.com and our support team will work with you to correct this. Please note: Boiron is not responsible for mistakes made at checkout, but we’re happy to help you in any way we can.
If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action. Order status or tracking details may sometimes be changed ahead of delivery, and it’s not uncommon for a package to show as “delivered” before it’s physically received. Once that time has passed, try the following:
- Verify the shipping address on your order to ensure it was correct.
- Look for a notice of attempted delivery.
- Check nearby spots where the package may have been left.
- Ask a neighbor if they accepted a delivery on your behalf.
If you’ve followed the above steps and your package still cannot be located, please contact us at Shop.Support@Boiron.com directly so we can help. We kindly ask that you report a missing package within 14 days from the time it was marked “delivered.” Unfortunately, we won’t be able to provide assistance for missing packages reported after this time frame.
Orders ship from our East or West Coast warehouses. We make every effort to ship from the warehouse closest to your address; however, fulfillment is dependent on inventory and stock availability at each facility.
No, we cannot ship outside of the Continental US and Hawaii. We do not ship to US Territories or internationally.
PAYMENTS
Currently, we accept debit cards, credit cards, PayPal, Apple Pay, and payments made with HSA or FSA cards.
While our website supports HSA/FSA payments, please note that acceptance of these transactions may vary depending on your bank’s policies. We recommend contacting your bank to ensure compatibility with HSA/FSA card transactions.
If you notice duplicate charges on your credit card or PayPal account for the same amount and order number, it is likely due to a pending authorization. Typically, these duplicate charges will automatically disappear within 72 hours. However, if the charge remains in your account after this period or if it settles, please contact us at Support@Boiron.com.
Currently, we can only accept one form of payment per order.
The applicable sales tax charged on your order is based on the tax laws in each state. The tax rate applied to your order is calculated based on the combined state and local tax rates at the delivery or fulfillment address.
ORDERS
There are a few reasons why your order has failed, and you will receive a specific error message when this occurs. Usually, it is for one of the following reasons:
- Your card has been declined.
- Your billing street or postal code does not match what is associated with your credit card.
- Your CVV code does not match your card.
If you feel your order failed in error, we recommend contacting your bank or credit card company directly.
Regrettably, we currently only accept orders through our website. We do not have the capability to process manual orders or handle credit card charges over the phone. Our system only allows us to view the transactions being placed securely.
Please contact us at Support@Boiron.com. If the order has not been invoiced, we will be able to apply the discount and issue a refund for the price difference. However, please note that once an order has been invoiced, we are unable to make any price adjustments.
Please reach out to our dedicated support team at Support@Boiron.com. We will initiate an investigation and file a claim with USPS on your behalf to resolve the issue.
For assistance regarding a missed package, missing product or damaged product, please contact us at Support@Boiron.com.
PRODUCTS & SUPPORT
For any inquiries or concerns regarding our product ingredients, please contact the Boiron Information Center at 1-800-BOIRON-1 (1-800-264-7661) or Info@Boiron.com. Hours of operation are Monday through Friday, 9 a.m. – 5 p.m. (ET). Our knowledgeable team will be more than happy to assist you and provide you with the information you need.
Our system is not set up for backorders. In the event that a medicine is out of stock, we will remove it from your order and issue a refund.
For the most up-to-date information on restocking, we kindly request that you email us at Support@Boiron.com.
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